Frequently Asked

Straight answers.No fine printNo surprises

Most owners have been burned by an agency that hid behind jargon and long contracts. We answer plainly instead: what it costs, who does the work, and what you own. Human-Led Strategy, AI-Powered Execution — Month-to-Month, No Long-Term Contracts, backed by our 60-Day Money-Back Guarantee. Start with your free local visibility report.

  • Human-Led Strategy, AI-Powered Execution
  • Month-to-Month — No Long-Term Contracts
  • 60-Day Money-Back Guarantee

How quickly will we see results?

Most clients see early lift in calls, form fills, and tracked conversions within 30–60 days. Compounding SEO and authority gains land in the 90–180 day window.

What is your Risk-Free Guarantee?

If you haven't seen more qualified leads by day 60 of your engagement, we keep working at no additional cost until you do. Your first 60 days carry zero results risk — we earn your continuation on delivered outcomes, not on a locked-in contract.

Are there long-term contracts?

No. Bundles are month-to-month after a 90-day initial engagement to give the strategy a fair runway. Cancel anytime after that with 30 days notice.

What is your cancellation and refund policy?

Onboarding is free. Your plan is month-to-month after the initial 90-day engagement — cancel with 30 days' notice and you will not be billed for the following cycle. Because work begins immediately, monthly fees already paid for services rendered are non-refundable; future charges stop the moment you cancel.

What does pricing start at?

Plans start at $1,797/mo for Local Visibility (plus a $997 one-time setup), $3,797/mo for Growth, $4,797/mo for Scale, and $5,997/mo for Dominate. Custom builds available.

Do you use AI?

Yes — to accelerate research, drafting, reporting, and routing. Every deliverable is reviewed and approved by a senior strategist before it ships. See our AI Transparency page.

Who owns the assets and accounts?

You do. Ad accounts, CRM data, website, content, and creative are 100% yours from day one. We work inside your accounts, never lock you out.

Do you work with my industry?

We focus on local services, home services, professional services, healthcare, and e-commerce. If we're not a fit, we'll tell you on the first call.

How is reporting handled?

Live dashboard plus a monthly senior-led review. You see lead source, cost-per-lead, pipeline value, and what we're shipping next — no vanity metrics.

Where is the team based?

Headquartered in West Los Angeles, California. Senior strategy in-house; specialist execution through a vetted partner network. Call 1 (888) 431-4376 or email support@herodigitalmarketingagency.com.

What does a digital marketing agency do?

A digital marketing agency plans, builds, and manages the systems that bring a business customers online — local SEO and Google Business Profile optimization, paid search and social advertising, website and landing page conversion work, content and email marketing, review generation, and lead follow-up automation. At Hero Digital Marketing Agency, senior strategists own the plan, AI accelerates research and execution, and every deliverable is reviewed by a human before it ships.

How much does digital marketing cost in Los Angeles?

Most Los Angeles small businesses invest $1,000 to $5,000 per month in managed digital marketing, plus ad spend. Hero Digital Marketing Agency plans start at $1,797/mo for Local Visibility, $3,797/mo for Growth, $4,797/mo for Scale, and $5,997/mo for Dominate. Freelancers can cost less but rarely cover the full funnel; national agencies often charge $5,000+ with junior account managers.

How long does it take to see results from SEO?

Expect early movement in 30 to 60 days — Google Business Profile visibility, map-pack impressions, and long-tail rankings. Meaningful organic lead volume typically lands between 90 and 180 days, and competitive head terms can take 6 to 12 months. Local SEO moves faster than national SEO because the map pack rewards proximity, reviews, and profile completeness.

What is the difference between SEO and paid ads?

SEO earns free, compounding placement in organic and map results; it is slower to start but keeps producing after you stop paying for a specific click. Paid ads (Google Ads, Meta) buy immediate visibility with instant testing and precise targeting, but traffic stops the moment budget stops. Most Los Angeles businesses get the best result running both: paid ads for cash flow now, SEO for lower cost-per-lead over time.

How do I choose the right marketing agency?

Ask five questions: Who actually does the work — a senior strategist or a junior account manager? Do you own your ad accounts, website, and data? What is reported: leads and revenue, or impressions and clicks? Is the contract month-to-month? And can they show relevant results in your industry? Hero Digital Marketing Agency answers yes to client ownership, month-to-month terms after a 90-day runway, and senior-led reporting on cost-per-lead and pipeline value.

What is AI-powered marketing?

AI-powered marketing uses machine learning to speed up the parts of marketing that used to be manual: keyword and competitor research, content drafting, ad creative variations, call answering and appointment booking, lead scoring, follow-up sequences, and reporting. It does not replace strategy. At Hero Digital Marketing Agency, AI handles volume and speed while human strategists set direction and approve every deliverable.

How does review management improve local rankings?

Google weighs review count, average rating, review recency, and keyword relevance inside reviews when ranking the local map pack. A steady stream of new, detailed 5-star reviews signals an active, trusted business. Review management also lifts click-through from the map pack — listings above 4.5 stars get noticeably more calls — and gives you a fast path to respond before a negative review sets the tone.

What is generative engine optimization (GEO)?

Generative engine optimization is the practice of making your business the answer that AI systems cite — ChatGPT, Google AI Overviews, Perplexity, Gemini, and Copilot. It relies on clear question-and-answer content, structured data (schema markup), consistent name/address/phone details, verifiable expertise from named experts, and citations across trusted sources. Ann James leads GEO strategy at Hero Digital Marketing Agency so clients show up in AI answers, not just blue links.

Do you offer month-to-month contracts?

Yes. Bundles run month-to-month after an initial 90-day engagement, which gives the strategy a fair runway to produce data. Cancel any time after that with 30 days written notice. You keep your ad accounts, website, CRM data, content, and creative — they are yours from day one.

What industries do you serve?

Hero Digital Marketing Agency serves home services (roofing, HVAC, plumbing, electrical), healthcare and dental practices, legal and professional services, restaurants and hospitality, fitness and wellness, real estate, e-commerce, and local retail — primarily across Los Angeles County, Orange County, and San Diego County, with remote clients nationwide. If we are not the right fit, we say so on the first call.

Our Promise

Risk-Free Terms

Plain language — no fine print. Here's exactly what 'risk-free' means when you work with us.

  • 60-Day Results Promise. If you haven't seen more qualified leads by day 60, we keep working at no additional cost until you do. Your first 60 days carry zero results risk.
  • No Long-Term Lock-In. After the initial 90-day engagement, your plan is month-to-month. Cancel with 30 days' notice and you won't be billed for the following cycle.
  • Free Onboarding. Your custom plan and setup are free. You only pay for the ongoing execution bundle you choose.
  • You Own Everything. Ad accounts, CRM data, website, content, and creative are 100% yours from day one. We work inside your accounts — never lock you out.
  • No Hidden Fees. One transparent monthly price. You approve every deliverable before it ships.

Questions about these terms? Ask Ann for an instant answer, or reach out and we'll walk you through them before you commit.

Client Reviews

Answers are nice. Results are better.

Verified quotes from Hero Digital Marketing Agency clients. Full review list on our Reviews page.

Calls doubled inside the first quarter. I always know what's being worked on and why — full transparency, every week.

M. Alvarez
Home services owner, Los Angeles

We replaced a national agency. Same spend, half the cost-per-lead, and an actual senior strategist on the call.

S. Patel
Multi-location dental group

The AI follow-up caught the leads we were losing after hours. That alone paid for the engagement in month one.

J. Kim
HVAC service company
Still curious

Ask Ann  instant answers

Ann, our AI assistant, answers most questions in seconds. Prefer a human? Book a call or reach us directly as a fallback.