Frequently Asked

Straight answers.No fine printNo surprises

Most owners have been burned by an agency that hid behind jargon and long contracts. We answer plainly instead: what it costs, who does the work, and what you own. Human-Led Strategy, Expert-Driven Execution — Month-to-Month, No Long-Term Contracts, backed by our Risk-Free Guarantee — you don't pay until we deliver measurable growth. Start with your free local visibility report.

  • Human-Led Strategy, Expert-Driven Execution
  • Monthly Campaigns — No Long-Term Contracts
  • Pay Only After We Deliver Results (Monthly Campaigns)
  • Professional Business Website — $0 Build, $20/Month Hosting

What our results guarantee covers

The results guarantee applies to ongoing monthly marketing campaigns. Your professional business website build is free with $20/month hosting and no contract; specialized custom work is quoted separately.

Monthly marketing campaigns

Results guarantee. No long contracts. Billed monthly.

SEO, Google PPC, Local Service Ads, social media, reputation and review management, CRM automation, tracking and reporting.

  • Covered by the results guarantee — we prove performance every month.
  • No long-term contracts. Cancel anytime after the initial 90-day engagement with 30 days' notice.
  • Billed monthly, with no upfront fees to get started.

Website build & custom projects

$0 upfront — the Hero Digital Marketing Agency website creation system produces your complete professional business website preview and a human strategist reviews it. You only pay $20/month for hosting after approval.

Professional business website build (free + $20/month hosting). Specialized custom features, revamps, landing pages, and video production are quoted separately.

  • Professional business website: $0 build charge, $20/month hosting, no contract.
  • Specialized custom work is quoted clearly before work begins.
  • Not part of the monthly results guarantee; deliverable rights are stated in your written scope.

How payment works

Three simple ways to work with us — you always know what you are paying for and when, before you commit.

Website build & hosting

Professional business website · $0 build · $20/month hosting

The Hero Digital Marketing Agency website creation system produces your complete professional business website preview, and a human strategist reviews it before delivery. You only pay $20/month for hosting after approval. There are no upfront build charges, hidden fees, or contracts.

The free offer covers a complete professional business website. Specialized custom features and revamps are quoted separately.

Monthly marketing campaigns

Lead generation, SEO, ads · Pay after results

Monthly marketing campaigns have no upfront fees. You pay only after we deliver measurable results each month. Cancel anytime after the initial 90-day engagement with 30 days' notice.

The results guarantee applies to these ongoing monthly campaigns only.

Individual services

One-time setups · Setup fee shown before commitment

Individual services like CRM setup, Google PPC setup, or SEO setup have a one-time setup fee shown before you commit. This covers the technical configuration work our team completes before your campaign launches.

  • CRM setup$797 one-time
  • Google PPC setup$1,797 one-time
  • SEO setup$1,597 one-time

When do I pay, and what am I paying for?

Your professional business website build is free and hosting is $20/month, with no upfront build charge, hidden fees, or contract. Specialized custom website work is quoted separately. Monthly marketing campaigns have no upfront campaign fees and are paid after measurable results. CRM, Google PPC, and SEO setup fees are shown before you commit.

Is there a results guarantee?

Yes — for our ongoing monthly marketing campaigns. Your professional business website build is free with $20/month hosting; specialized custom work is quoted separately and is outside the monthly campaign guarantee.

How do website builds work?

The Hero Digital Marketing Agency website creation system produces your complete professional website preview, and a human strategist reviews it before delivery. It includes mobile-responsive design, lead capture, booking integration, automated follow-up, industry-specific content, secure hosting, an SSL certificate, and ongoing optimization. The build is free; $20/month hosting begins only after approval, with no hidden fees or contract. Specialized custom features and revamps are quoted separately before work begins.

How quickly will we see results?

Most clients see early lift in calls, form fills, and tracked conversions within 30–60 days. Compounding SEO and authority gains land in the 90–180 day window.

How does the risk-free model work?

On our ongoing monthly marketing campaigns, you only pay after we deliver measurable results based on your plan. Your professional business website build is free with $20/month hosting and no contract. Specialized custom features and revamps are quoted separately.

Are there long-term contracts?

No contract applies to the free professional business website offer; hosting is simply $20/month. Monthly marketing bundles are month-to-month after a 90-day initial engagement and can be cancelled with 30 days' notice. Specialized custom features and revamps are quoted separately.

Is there a contract, and how do I cancel?

There are no long-term contracts on monthly marketing campaigns. Cancel anytime after the initial 90-day engagement with 30 days' notice. The professional business website build is free and its $20/month hosting has no contract. Specialized custom features and revamps are quoted separately.

What does pricing start at?

$0 build · $20/month hosting. Monthly marketing campaigns have no upfront campaign fees. You pay only after we deliver the measurable result agreed for that campaign. Only three services carry a one-time setup fee: Automated CRM Workflows ($797), Google PPC Ads ($1,797), SEO Performance ($1,597). Specialized work is quoted separately.

Do you use automation?

Yes — to accelerate research, drafting, reporting, and routing. Every deliverable is reviewed and approved by a senior strategist before it ships. See our Technology Transparency page.

Who owns the assets and accounts?

Your business content, ad accounts, CRM data, and approved campaign assets remain yours. Pre-existing agency tools and methods remain the property of Hero Digital Marketing Agency. Your written scope explains any license terms for specialized work.

Do you work with my industry?

We focus on local services, home services, professional services, healthcare, and e-commerce. If we're not a fit, we'll tell you on the first call.

How is reporting handled?

Live dashboard plus a monthly senior-led review. You see lead source, cost-per-lead, pipeline value, and what we're shipping next — no vanity metrics.

Where is the team based?

Headquartered in Los Angeles, California at 10880 Wilshire Blvd., Suite 1101, Los Angeles, CA 90024. Senior strategy in-house; specialist execution through a vetted partner network. Call 1 (888) 431-4376 or email support@herodigitalmarketingagency.com.

What does a digital marketing agency do?

A digital marketing agency plans, builds, and manages the systems that bring a business customers online — local SEO and Google Business Profile optimization, paid search and social advertising, website and landing page conversion work, content and email marketing, review generation, and lead follow-up automation. At Hero Digital Marketing Agency, senior strategists own the plan, advanced tools accelerate research and execution, and every deliverable is reviewed by a human before it ships.

How much does digital marketing cost in Los Angeles?

Monthly marketing campaigns have no upfront campaign fees. You pay only after we deliver the measurable result agreed for that campaign. Campaign pricing, advertising budgets, and specialized projects are scoped separately, and every applicable fee is disclosed in writing before work begins.

How long does it take to see results from SEO?

Expect early movement in 30 to 60 days — Google Business Profile visibility, map-pack impressions, and long-tail rankings. Meaningful organic lead volume typically lands between 90 and 180 days, and competitive head terms can take 6 to 12 months. Local SEO moves faster than national SEO because the map pack rewards proximity, reviews, and profile completeness.

What is the difference between SEO and paid ads?

SEO earns free, compounding placement in organic and map results; it is slower to start but keeps producing after you stop paying for a specific click. Paid ads (Google Ads, Meta) buy immediate visibility with instant testing and precise targeting, but traffic stops the moment budget stops. Most Los Angeles businesses get the best result running both: paid ads for cash flow now, SEO for lower cost-per-lead over time.

How do I choose the right marketing agency?

Ask five questions: Who actually does the work — a senior strategist or a junior account manager? Do you own your ad accounts, website, and data? What is reported: leads and revenue, or impressions and clicks? Is the contract month-to-month? And can they show relevant results in your industry? Hero Digital Marketing Agency answers yes to client ownership, month-to-month terms after a 90-day runway, and senior-led reporting on cost-per-lead and pipeline value.

What is expert-driven marketing?

Expert-driven marketing uses advanced tools to speed up research, drafting, ad variations, call answering, appointment booking, follow-up, and reporting. It does not replace strategy. At Hero Digital Marketing Agency, human strategists set direction and approve every deliverable.

How does review management improve local rankings?

Google weighs review count, average rating, review recency, and keyword relevance inside reviews when ranking the local map pack. A steady stream of new, detailed 5-star reviews signals an active, trusted business. Review management also lifts click-through from the map pack — listings above 4.5 stars get noticeably more calls — and gives you a fast path to respond before a negative review sets the tone.

What is generative engine optimization (GEO)?

Generative engine optimization helps answer platforms understand and cite your business. It relies on clear question-and-answer content, structured data, consistent business details, verifiable expertise, and citations across trusted sources. Ann James leads this strategy at Hero Digital Marketing Agency.

Do you offer month-to-month contracts?

Yes. Bundles run month-to-month after an initial 90-day engagement, which gives the strategy a fair runway to produce data. Cancel any time after that with 30 days written notice. You keep your ad accounts, website, CRM data, content, and creative — they are yours from day one.

What industries do you serve?

Hero Digital Marketing Agency serves home services (roofing, HVAC, plumbing, electrical), healthcare and dental practices, legal and professional services, restaurants and hospitality, fitness and wellness, real estate, e-commerce, and local retail — primarily across Los Angeles County, Orange County, and San Diego County, with remote clients nationwide. If we are not the right fit, we say so on the first call.

Our Promise

Risk-Free Terms

Plain language — no fine print. Here's exactly what 'risk-free' means when you work with us.

  • Pay After We Deliver (Monthly Campaigns). On ongoing monthly marketing campaigns, billing begins only once your plan's stated result is delivered — leads from your new website, a measurable lift in total leads, or qualified leads from your ads — and we prove performance every month.
  • Free Professional Website Build. Custom Projects Quoted. $0 upfront — the Hero Digital Marketing Agency website creation system produces your complete professional business website preview and a human strategist reviews it before delivery. You only pay $20/month for hosting after approval. Specialized custom features and revamps are quoted separately before work begins and remain outside the monthly campaign guarantee.
  • Every Fee Disclosed Up Front. Only three services carry a one-time setup fee — Automated CRM Workflows $797, Google PPC Ads $1,797, and SEO Performance $1,597. Every applicable fee is shown in your written scope before work begins.
  • Month-to-Month After 90 Days. No long-term contracts and no hidden fees. Cancel after the initial 90-day engagement with 30 days' notice. Your accounts and business data remain yours, and deliverable rights follow your written scope.
  • No Long-Term Lock-In. After the initial 90-day engagement, your plan is month-to-month. Cancel with 30 days' notice and you won't be billed for the following cycle.
  • Clear Setup Fees. Only Automated CRM Workflows ($797), Google PPC Ads ($1,797), and SEO Performance ($1,597) carry a one-time setup fee. Every applicable fee is disclosed before work begins.
  • Your Business Assets Stay Yours. Your business content, ad accounts, and CRM data remain yours. After full payment, you receive the rights described in your written scope for approved campaign deliverables. Pre-existing agency tools and methods remain the property of Hero Digital Marketing Agency.
  • No Hidden Fees. Your written scope identifies campaign fees, any applicable setup fee, and any separate media budget before work begins.

Questions about these terms? Ask Ann for an instant answer, or reach out and we'll walk you through them before you commit.

Still curious

Ask Ann — instant answers

Ann, our virtual assistant, answers most questions in seconds. Prefer a human? Book a call or reach us directly as a fallback.

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