Terms of Use
Scope of work
The service agreement defines deliverables, measurable targets, responsibilities, timelines, approvals, and any exclusions before work begins. Changes to that scope and additional costs require written agreement.
Before work begins, the Written Scope fixes each exact Agreed KPI, target, baseline, measurement period, deadline, attribution rules, data source of record and named person who confirms achievement. No target, source or confirmer may be changed without mutual written agreement. Agency reporting alone does not establish achievement. See the Written Scope & KPI Schedule.
Payment terms
The complimentary build applies to standard template sites. Custom features, redesigns and integrations are quoted separately. $0 build. Required hosting: one year, $204 plus any tax, paid when you activate. The Monthly Service Investment is billed monthly for ongoing campaign management under your written scope. Monthly management fees and any separate advertising budget are disclosed before commitment. CRM setup is $797, search engines PPC setup $1,797, and SEO setup $1,597, each one-time.
CRM setup $797, search engines PPC Ads setup $1,797 and SEO setup $1,597. One-time Setup Investment, invoiced under your written scope before work begins.
Only advertising media spend and third-party costs are outside the Satisfaction Guarantee. Each cost, recipient, amount or agreed spending cap, and any non-refundable condition must be disclosed and approved in writing before work begins. Only these costs may be non-refundable, subject to applicable law and any credit or refund actually available from the provider. Agency service and setup fees are not advertising media spend or third-party costs.
Satisfaction Guarantee
Every service is delivered under a written scope with a one-time Setup Investment and, where applicable, a Monthly Service Investment. Setup and monthly service fees are invoiced as work is delivered under your written scope. Results depend on market conditions, competition, budget and offer; no specific result is guaranteed. One-time Setup Investment, invoiced under your written scope before work begins. The Monthly Service Investment is billed monthly for ongoing campaign management under your written scope. Optional performance-based arrangements are available only where specifically approved in writing.
Refund policy
Setup Investments and Monthly Service Investments are earned as the corresponding work is delivered and are non-refundable once that work has been performed, except where required by applicable law. Optional performance-based components follow their separately signed terms. Advertising media spend and third-party costs follow the pre-disclosed Written Scope, applicable law and available provider credits or refunds. Contact support@herodigitalmarketingagency.com to request review of a billing issue.
Cancellation
One year of required hosting. Campaign terms vary and are confirmed in writing before work begins. Cancellation does not erase charges already incurred or override applicable legal rights. Every service is delivered under a written scope with a one-time Setup Investment and, where applicable, a Monthly Service Investment. Setup and monthly service fees are invoiced as work is delivered under your written scope. Results depend on market conditions, competition, budget and offer; no specific result is guaranteed.
The Client may end the affected service by written notice under the cancellation and notice terms in the Written Scope. The Client need not accept continued work or a revised scope. Fees for work already delivered and approved advertising media spend or third-party costs remain subject to the Written Scope and applicable law. No termination penalty or exit fee is imposed.
IP ownership and portability
The Client retains ownership of its pre-existing assets, content, accounts and data. On exit, Hero Digital Marketing Agency hands over client-owned and transferable engagement assets, content, files, campaign records, tracking configurations, account access and credentials securely, without withholding them to collect an unearned fee or imposing an exit fee. The Written Scope fixes the handover inventory, recipient and deadline before work begins. Platform, template, stock-media and third-party license restrictions must be disclosed in advance; non-transferable licenses do not prevent return of client-owned content and data.
Limitations of liability
To the extent permitted by law, liability for services is limited as set out in your written service agreement. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
Governing law
These terms are governed by California law, subject to any mandatory rights and protections that apply to you.
Non-affiliation
Hero Digital Marketing Agency is a Los Angeles-based agency at 10880 Wilshire Blvd., Suite 1101, Los Angeles, CA 90024. Not affiliated with Hero Digital Chicago or any other similar name.
Contact
Questions about these terms: (888) 431-4376 or support@herodigitalmarketingagency.com. The signed service agreement identifies the contracting entity and controls the specific engagement, subject to the Satisfaction Guarantee and applicable law.