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Never lose a lead to silence.
Automated multi-channel sequences — email and SMS — that follow up at the right moment, pause on reply, and turn cold leads into booked calls.
Follow-up that actually gets replies
Automated Sequences
Multi-step drip campaigns triggered by lead behavior — form fills, page views, replies, or CRM stage changes.
Email + SMS Together
One workflow orchestrates both channels so leads hear from you in the medium they actually respond to.
Smart Timing
Send-time optimization by timezone, engagement history, and lead score — not blast-and-pray.
Behavior Triggers
Open, click, reply, no-show, quote-viewed — every action can branch the sequence in real time.
Reply Detection
The moment a lead replies, sequences pause and route to your inbox or a live rep — no awkward auto-messages.
Performance Tracking
Open, click, reply, booked, and revenue attribution per sequence, per channel, per audience.
Every engagement ships with
- Full sequence design: emails, SMS, timing, branching
- Copywriting for every step, tuned to your voice and offer
- CRM + form + calendar integration (HubSpot, GoHighLevel, Cal.com, Zapier)
- TCPA / 10DLC compliant SMS setup with opt-out handling
- Reply routing to your inbox or sales rep
- Monthly performance review and iteration
- Deliverability monitoring — SPF, DKIM, DMARC, warmup
- Ongoing edits and new sequences handled by Hero Digital Marketing Agency
Pre-built automation workflows
New Lead Nurture
- 1Instant email + SMS reply
- 2Day 1: Value email
- 3Day 3: Case study SMS
- 4Day 5: Booking nudge
- 5Day 8: Break-up email
Booked → Show Up
- 1Confirmation email
- 224h reminder SMS
- 31h reminder SMS
- 4No-show recovery sequence
Quote / Proposal Sent
- 1Same-day recap email
- 2Day 2: FAQ email
- 3Day 4: Testimonial SMS
- 4Day 7: Direct ask
- 5Day 14: Long-term nurture
Fewer leads lost to silence
- ›Every new enquiry answered within seconds, day or night.
- ›Fewer no-shows thanks to confirmations and timed reminders.
- ›More quotes closed because the follow-up keeps going after day one.
- ›A clear record of which sequences produce replies and booked work.
- Sequences are written by people who know your offer, not generic templates.
- Messaging pauses the moment a lead replies, so conversations stay human.
- Text messaging is set up to meet consent and opt-out requirements.
- Edits and new sequences are included in ongoing scope.
What follow-up automation costs
$0 setup
Sequence strategy, copy, build, and monitoring are included in your monthly campaign scope. Text and email sending costs are billed at platform rates with no markup.
Monthly campaign work follows our Payable only when the agreed KPIs in the written scope are met model: fees disclosed before commitment, No long-term hosting contract. Campaign terms vary — see Terms of Service. cancellation terms confirmed in your written service agreement. A CRM Workflows build carries a $797 one-time setup fee, shown before you approve anything.
- Step 1
Map the journey
We chart each stage a lead passes through and where they currently go quiet.
- Step 2
Write the sequences
Emails and texts are written in your voice, with timing and branching set per stage.
- Step 3
Connect your systems
Forms, customer records, and calendars are wired in with reply routing to your team.
- Step 4
Review and refine
Monthly reviews compare reply, booking, and close rates, then tune the sequences.
Answers before you get started
Will leads know the messages are automated?
The messages are written by our team in your voice, and the sequence pauses as soon as someone replies so a person picks up the conversation.
Is text messaging compliant?
Yes. We set up consent capture, sender registration, and opt-out handling before any messages go out.
Can we keep our current customer record system?
Yes. Sequences connect to the tools you already use, so your team keeps working where they always have.
Pairs well with
Unified CRM Platform
One command center for contacts, conversations, pipelines, and reporting — a single source of truth for your team.
24/7 Chat & Audio Bots
On-site chat assistants that engage visitors in real time, answer questions, and capture leads around the clock.
Lead-to-Sale Optimization
Call answering plus CRM automation for instant responses and higher close rates on the leads we generate.
Stop losing leads to silence.
We'll design, write, and run your follow-up system end-to-end — you just take the booked calls.